We will ask you to provide certain personal data when you buy a product, sign up for a newsletter, create an account, or use the Site.
We use your personal data to:
We obtain personal data:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You have a legal right to obtain details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You also have a right to further details explaining how the information held by fraud prevention agencies may be used.
Access to your personal data: you may request access to a copy of your personal data.
Withdraw consent: you may withdraw your consent at any time. Please contact us using the details located below if you would like to withdraw your consent and we will delete your data in line with your right to erasure below.
Rectification: you may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us using the details below.
Erasure: you may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data.
Portability: you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable format, or ask for us to send such personal data to another data controller.
Make a complaint: you may make a complaint about our data processing activities to a supervisory authority, which for the UK is the Information Commissioner's Office, by visiting their website at ico.org.uk
We only store your personal data for as long as is necessary for the purposes listed in the 'What Information do we collect and how do we use it?' section above. We may have to keep some of your information (such as payments information) for longer where this is reasonably necessary or required by law or regulation, for instance, to prevent fraud or resolve disputes.
Trade Cleaning Supplies is committed to protecting the security of your data. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data and data stored on our Site and associated databases.
We recommend that you take measures to better protect the information you provide online. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. For security purposes, your password should not be written down and should be regularly reset. A strong password should not include easily obtainable personal data, should be at least 8 characters in length, and should be a combination of letters and numbers.
All online purchases made through our Site take place safely, using the latest internet security technology to protect our customers. When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 256-bit encryption certificates and the Secure Sockets Layer (SSL) protocol - the industry-standard method for protecting web communications.
Our Site may, from time to time, contain links to and from the websites of manufacturers, accrediting bodies and other partners. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We want to bring you offers and promotions that are most relevant to your interests at particular times.
To help us form a better, overall understanding of you as a customer we combine the personal data that you give us, for example your location, with insights from your shopping history.
We may supplement this information with data from third parties to whom you have given your consent to share your data, for example a trade organisation or professional membership body.
If you don’t complete your purchase, Trade Cleaning Supplies. will keep track of what you put in your shopping basket for when you return to our Site and may remind you of what is in your shopping bag via email or banners on other websites.
If you submit user generated content through our Site or social media channels, we may use your username or email address to communicate with you, in addition to using your photo.
You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any marketing email we send. If you are unable to do so, then you can change your communication preferences by calling us during office hours on 01257 367161
Please note that it may take up to 7 days for any changes to take effect.