01257 367 161

info@tradecleaningsupplies.co.uk

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01257 367 161

info@tradecleaningsupplies.co.uk

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Privacy Policy

This privacy policy sets out how Trade Cleaning Supplies uses and protects any information that you give Trade Cleaning Supplies when you use this website. Trade Cleaning Supplies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Trade Cleaning Supplies may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. By using this website, you agree to the collection and use of information in accordance with this policy

We will ask you to provide certain personal data when you buy a product, sign up for a newsletter, create an account, or use the Site.

We use your personal data to:

  • Process orders and provide service information - we gather from you information about your product selection, your name, delivery address, customer account number, payment information and any further information needed to fulfil your order (such as any special delivery instructions). The information on your order marked * is mandatory because without it we will be unable to fulfil your order.
  • Arrange returns and address complaints and queries - where you wish to return a product or make a query or complaint, we will keep the information you give us to ensure that we comply with our contractual and regulatory requirements, to ensure appropriate further communication with you, and to improve our products and services.
  • Organise site visits and demonstrations – where you have requested a visit, we will ask for information such as your name, address and contact details in order to fulfil your request.
  • Communicate product offers - we will use contact details you have given us, along with information about your previous orders to send you information about our products, offers and events that we think will be of interest to you.
  • Update our records - we will periodically check that the personal data we store for the purpose of communicating with you is accurate. If you would like to update the personal data we hold about you, please contact our Customer Service team who will update your account information and preferences.
  • Legal purposes - we sometimes need to use personal data that we have gathered from you or third parties (such as law enforcement or credit reference agencies), or that you have provided to us, to comply with our legal obligations or for other legal reasons - for example to trace fraudulent transactions. We may also use your personal data where it is reasonable for us to do so and where there is no disadvantage to you.
  • Report browsing information - we will collect information, if available, about your IP address, operating system and browser type, for system administration and to improve our service. This is anonymous statistical data about our users' browsing actions and patterns and does not identify any individual.


We obtain personal data:

  • directly from you, for example when you place an order or create an account.
  • by observing how you use our Site, for example from your transactions; or from other organisations such as credit reference and fraud prevention agencies. We use CCTV on our premises to ensure the safety and security of our staff and customers.
  • To fulfil your orders and make the Site available, we may share your personal data with the following categories of third parties:
  • Our service providers where necessary to make products and services available to you and to promote our products and services to you, such as our suppliers of IT and marketing services.
  • Credit reference, fraud prevention, and law enforcement agencies where it is necessary for us to do so to enforce a legal obligation or otherwise where it is fair and reasonable for us to do so for example for fraud protection and credit risk reduction.
  • Where necessary to protect the rights, property, or safety of our company, our customers, or others we may share personal data with law enforcement agencies.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 We may share your personal data (provided to us as set out in this privacy policy) with credit reference agencies and fraud prevention agencies when creating a credit account.

You have a legal right to obtain details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You also have a right to further details explaining how the information held by fraud prevention agencies may be used.

For further information about the use of your personal data by credit reference and fraud prevention agencies, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Your Rights

Access to your personal data: you may request access to a copy of your personal data.

Withdraw consent: you may withdraw your consent at any time. Please contact us using the details located below if you would like to withdraw your consent and we will delete your data in line with your right to erasure below.

Rectification: you may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us using the details below.

Erasure: you may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data.

Portability: you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable format, or ask for us to send such personal data to another data controller.

Object to processing: you may object to our processing of your personal data pursuant to this privacy policy. Please contact us using the details below, providing details of your objection.

Make a complaint: you may make a complaint about our data processing activities to a supervisory authority, which for the UK is the Information Commissioner's Office, by visiting their website at ico.org.uk

To exercise your rights in this privacy policy, please contact TRADE CLEANING SUPPLIES at This email address is being protected from spambots. You need JavaScript enabled to view it.

We only store your personal data for as long as is necessary for the purposes listed in the 'What Information do we collect and how do we use it?' section above. We may have to keep some of your information (such as payments information) for longer where this is reasonably necessary or required by law or regulation, for instance, to prevent fraud or resolve disputes.

Trade Cleaning Supplies is committed to protecting the security of your data. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data and data stored on our Site and associated databases.

We recommend that you take measures to better protect the information you provide online. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. For security purposes, your password should not be written down and should be regularly reset. A strong password should not include easily obtainable personal data, should be at least 8 characters in length, and should be a combination of letters and numbers.

All online purchases made through our Site take place safely, using the latest internet security technology to protect our customers. When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 256-bit encryption certificates and the Secure Sockets Layer (SSL) protocol - the industry-standard method for protecting web communications.

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We shall ensure that any such transfers are lawful and that your personal data is kept secure in accordance with the General Data Protection Regulation. For more information on how we do this, please contact our Data Controller, John McCullagh This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Site may, from time to time, contain links to and from the websites of manufacturers, accrediting bodies and other partners. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

We may modify this privacy policy from time to time, so please review it regularly.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

This privacy policy was last updated on 2/6/ 2018.

We want to bring you offers and promotions that are most relevant to your interests at particular times.

To help us form a better, overall understanding of you as a customer we combine the personal data that you give us, for example your location, with insights from your shopping history.

We may supplement this information with data from third parties to whom you have given your consent to share your data, for example a trade organisation or professional membership body.

If you don’t complete your purchase, Trade Cleaning Supplies. will keep track of what you put in your shopping basket for when you return to our Site and may remind you of what is in your shopping bag via email or banners on other websites.

If you submit user generated content through our Site or social media channels, we may use your username or email address to communicate with you, in addition to using your photo.

You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any marketing email we send. If you are unable to do so, then you can change your communication preferences by calling us during office hours on 01257 367161

Please note that it may take up to 7 days for any changes to take effect.

If you have any queries relating to this privacy policy or our use of your personal data, please contact us: 

  • By e mail This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Our Data Protection Officer is Mr John McCullagh who can be contacted on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • By visiting this page on our website: www.tradecleaningsupplies.co.uk
  • By phone number: 01257 367161
 
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